Welcome to Hunza Explorers! We’re delighted to have you here and appreciate your interest in exploring the stunning landscapes and rich cultural heritage of Pakistan with us. As an inbound tour operator registered with the Department of Tourist Services, Government of Pakistan, and the Security and Exchange Commission of Pakistan (SECP), we are committed to providing you with exceptional service while upholding the highest standards of integrity, safety, and professionalism. Below, you will find detailed information about our policies to ensure a seamless and enjoyable experience for all our clients:
1. Booking and Reservation Policies:
To reserve your spot on one of our tours, a deposit is required at the time of booking. The remaining balance must be paid before the start of the tour.
Changes to your booking, including cancellations or modifications, may be subject to additional fees. Please refer to our cancellation policy for more information.
2. Cancellation and Refund Policies:
We understand that plans can change unexpectedly. Please review our cancellation policy to understand any fees or penalties associated with cancelling your reservation.
Refunds for cancelled tours are subject to specific terms and conditions outlined in our policy. We strive to process refunds in a timely manner and appreciate your patience.
3. Health and Safety Guidelines:
Your safety and well-being are our top priorities. We adhere to strict health and safety protocols to ensure a safe and enjoyable experience for all our guests.
Please familiarize yourself with our health and safety guidelines before embarking on your tour. These guidelines may include recommendations for vaccinations, travel insurance, and emergency procedures.
4. Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and safeguard your data in accordance with applicable laws and regulations.
By using our website or booking a tour with us, you agree to the terms of our privacy policy. If you have any questions or concerns about how your information is handled, please contact us.
5. Code of Conduct:
We strive to create a respectful and inclusive environment for all our guests. Our code of conduct outlines the behaviors and expectations we uphold during our tours.
We expect all guests to adhere to our code of conduct and treat fellow travelers, guides, and local communities with kindness and respect.
6. Environmental Responsibility:
As stewards of the environment, we are committed to minimizing our ecological footprint and promoting sustainable travel practices.
We encourage our guests to join us in our efforts to protect the natural beauty and biodiversity of the destinations we visit. Together, we can make a positive impact on the environment for future generations.
7. Contact Information:
Should you have any questions or require assistance, please don’t hesitate to contact us. Our friendly and knowledgeable team is here to help.
You can reach us via email, phone, or through our website’s contact form. We aim to respond to all inquiries promptly and provide you with the support you need.
Thank you for choosing Hunza Explorers for your travel adventures in Pakistan. We look forward to welcoming you on board and creating unforgettable memories together!
Sincerely,
Karim Tajik
Founder – CEO
Hunza Explorers
